FAQs

Payment Methods

Credit / Debit Card & PayPal

When can I expect my order to arrive?

​Typically orders are be shipped within 2-3 business days of you placing your online order unless stated other wise in the product description or is a pre-order item. Check your e-mail for a shipping confirmations & tracking numbers.

Pre-orders range from 4+ weeks, which is subject to change. Check your e-mail for a shipping updates & tracking numbers.

Do you ship international orders?

Yes, we do! However, international orders may be subject to a local customs charge (at the discretion of your local government), separate from your shipping fee.   

I just placed an online order and need to cancel, what should I do?

If you would like to cancel/change an order that was just placed, you can send an email to info@shop-vagabond.com requesting the cancellation within 12 hours of placing your order. However, please note that we cannot guarantee that we will be able to cancel/change your order. 

My package was marked delivered and I did not receive it, what should I do?

Unfortunately, once the packages leave our facility we are no longer responsible for its care. USPS insures all lost or damaged packages, you can file a claim by calling them at (800) 275-8777.

My item doesn't fit, can I return it?

No, unless it is being returned due to a defect, we do not  accept returns or exchanges at this time. Please refer to our size charts below prior to making a purchase. Please email info@shop-vagabond.com for further assistance. Please visit our Shipping & Returns page for more detail on our store policy. 

Size Charts 

HOODIES (in inches & US sizing)

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